Delete your account
This page explains how to delete your Coreway account, whether you are a Driver using the Coreway app for Android or iOS or a member of an Agency’s staff using the portal at app.corewaydispatch.com. Coreway is operated by LUXERAN LLC (“we”).
Two ways to ask
In the App
Open the App and go to Profile, then Delete account, and confirm. This option is available when your version of the App includes it. If you do not see it, use email.
By email
Send an email to support@corewaydispatch.com:
- From the email address you use to sign in to Coreway.
- With the subject “Delete my account”.
- Optionally, the name of your Agency, to help us find your account faster.
You do not need to be signed in, and you do not need the App installed.
How we confirm it is you
We reply to the email address on the account and ask you to confirm the request. We do not delete an account until the request is confirmed from that address. We never ask for your password.
What is deleted
Within 30 days after we confirm your request, we delete:
- Your sign-in (email and password, or your link to Google or Apple sign-in).
- Your profile, including your name, phone number and preferred language.
- Your push notification tokens and device details.
- Other personal identifiers linked to your account, such as your invite codes.
When this is done, you can no longer sign in to Coreway.
What is kept, and why
Some records belong to the Agency you worked with, not to your account. They stay with the Agency:
- Loads and stops, including arrival and departure stamps.
- Documents such as rate confirmations, proof of delivery (POD) and bill of lading (BOL).
- Pay records, invoices and ledgers.
These are the Agency’s business records. The Agency and we need them for accounting, tax and legal compliance. After your account is deleted, these records are no longer linked to a sign-in. They are kept only as long as our Privacy Policy says, typically up to 7 years, and then deleted.
Service and security logs are kept for up to 90 days and then deleted.
If you were invited by an Agency
Deleting your account removes your access to every Agency you worked with in Coreway. If you only want to stop working with one Agency, ask that Agency to remove you instead. To use Coreway again later, you would need a new invitation.
Closing a whole Agency account
If you run an Agency and want to close the Agency’s account and all of its users, email support@corewaydispatch.com. We will explain the steps, including the 30-day window to export the Agency’s data described in our Terms of Service.
Confirmation
We send you an email when your account has been deleted.
Questions
Email support@corewaydispatch.com. See also our Privacy Policy and Your Privacy Choices.